Shipping Policy

We process orders for shipping within 3 working days after payment clears.  We are unable to process orders on weekends or public holidays.


You will receive an email confirmation once your order is on its way.

We ship using Parcel Post with the following delivery targets:

  • Queensland - up to 4 business days

  • All other states - up to 8 business days  


If you require faster than normal delivery, please contact us as soon as possible and we will make every attempt to accommodate your request.

Please contact us directly for a quote to ship overseas.

 

Returns Policy

If you receive a product that is faulty in some way, please contact us as soon as possible (within 7 days of receiving the product) so we can remedy the problem.

You can return any unused product to us within 14 days of receiving it, in exchange for a store credit.  Please note that returned product must have all original packaging intact and undamaged to be eligible for a credit.  Store credits are valid for 12 months after issue.

We do not offer refunds for "change of mind" returns.

Your rights are protected under Australian Consumer Law (ACL).

 

Privacy Policy

Your personal information is kept confidential and only used for keeping in touch about orders and, from time to time, promotions and special offers. 


You can unsubscribe from promotional emails at any time using the link supplied.

 

Contact Policy

Please use the contact button below or email us to get in touch.

Questions or comments about orders or service should be sent directly to us and not posted on our social media channels.

We reserve the right to remove comments and questions about customer orders from our channels, and direct customers to use our other contact methods instead.

 

©2018 by Verde Lifeware